Terms of Service

1. Your agreement with Tiddle

By creating an account, joining early access, submitting information through our website, or using Tiddle, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the service.

2. What Tiddle provides

Tiddle provides guided business-support features designed to help small-business owners work through real business needs and identify practical next steps.

These features may include Tiddle Advisor, guided activities, workflows, business context and memory features, recommendations, analyses, drafts, summaries, and other tools intended to support specific business tasks or outcomes.

Some focused guided activities are internally called Tidbits. Some Tiddle features use artificial intelligence to generate recommendations, drafts, analyses, summaries, suggestions, and other outputs.

Tiddle may also allow your organization to save reusable business context such as services, policies, pricing, preferences, goals, constraints, workflows, and other operating information so Tiddle can provide more relevant help.

Tiddle is intended to assist your business. It does not replace your judgment, professional advice, legal review, financial review, customer-service standards, or responsibility for decisions you make.

3. Your responsibilities

You are responsible for how you use Tiddle and for the content, instructions, business context, and other information you provide.

• Use Tiddle only for lawful business purposes.
• Provide content you have the right to use and process.
• Avoid adding sensitive personal information unless it is necessary for the specific task.
• Review generated recommendations, analyses, drafts, and other outputs before using, publishing, sending, or relying on them.
• Comply with laws and regulations that apply to your business, industry, customers, communications, advertising, privacy, and data handling.
• Keep your login credentials secure and notify us if you believe your account has been compromised.

In short: Tiddle can help you understand a problem, work through a task, and make better use of your business knowledge, but you remain responsible for the decisions you make and how Tiddle's output is used.

4. AI-generated and automated output

Some Tiddle features use artificial intelligence to generate drafts, recommendations, suggestions, summaries, analyses, proposed facts, and other outputs.

AI-generated output may be inaccurate, incomplete, outdated, inappropriate for your situation, or inconsistent with your expectations. A recommendation that is useful in one business may not be appropriate for another.

You agree to review and approve important outputs before using them in your business. This is especially important for customer communications, pricing decisions, legal or compliance matters, medical or financial topics, hiring, regulated industries, or any situation where accuracy or professional judgment matters.

Tiddle may identify a useful starting point or recommend a guided activity, but those recommendations should not be treated as a guarantee that the activity will solve the entire business problem or produce a specific result.

Tiddle may also help organize business context or suggest reusable facts. You are responsible for confirming that saved business information is accurate, current, and appropriate for your organization.

5. Business context and your content

You keep ownership of the business information, content, and materials you provide to Tiddle. This may include customer messages, business descriptions, website content, policies, pricing information, feedback, offers, instructions, uploaded or entered content, and saved business context.

By using Tiddle, you give us permission to process your content as needed to provide the service, operate Advisor and guided activities, maintain business context, generate results, improve reliability, prevent misuse, and support your account.

You are responsible for ensuring that the information you provide does not include content you do not have the right to store, process, or use.

You can edit, remove, or request deletion of your data as described in our Privacy Policy.

6. Acceptable use

Please do not misuse Tiddle. We may suspend or terminate access if we believe an account is being used abusively, unlawfully, or in a way that could harm Tiddle, our users, or others.

• Do not use Tiddle for illegal activity.
• Do not use Tiddle to harass, threaten, deceive, or harm others.
• Do not use Tiddle to create spam, phishing, malware, or abusive content.
• Do not attempt to access another organization's data.
• Do not interfere with, reverse engineer, overload, or disrupt the service.
• Do not submit content that violates someone else's rights.
• Do not use Tiddle in a way that violates applicable privacy, communications, advertising, employment, consumer-protection, or industry-specific laws.

7. Guided activities, workflows, and availability

Tiddle's guided activities, workflows, Advisor recommendations, and other features may change over time. We may add, remove, rename, improve, limit, or modify features as the product evolves.

Some activities or workflows may be experimental, in early access, limited to certain organizations or plans, or subject to usage limits.

We may also introduce private activities, custom activities, additional settings, integrations, scheduled workflows, or other paid features in the future.

We work to make Tiddle useful and reliable, but we do not guarantee that any particular activity, workflow, recommendation, or feature will always be available or will produce a particular business result.

8. Early access and beta features

During early access, Tiddle may evolve quickly. Features may be added, changed, limited, renamed, or removed based on product direction, user feedback, security needs, technical requirements, or business priorities.

Early access features may be incomplete, experimental, or subject to bugs. By using early access features, you understand that the product may not behave exactly as expected.

Feedback you voluntarily provide about Tiddle may be used to help us improve the product, identify unmet business needs, prioritize future work, and evaluate whether existing activities are useful.

9. Plans, usage limits, and pricing

Tiddle may offer free, early access, trial, paid, subscription, usage-based, or usage-limited plans. Features, activities, workflows, usage limits, storage limits, support levels, and pricing may vary by plan.

We may update pricing or plan details as Tiddle grows. If you are an early access participant, any founding-member, discounted, or other promotional pricing will be subject to the terms presented when that pricing becomes available.

10. Third-party services

Tiddle may rely on third-party services to operate the product, such as hosting providers, databases, authentication providers, analytics, logging, payment processors, email providers, AI providers, and other infrastructure services.

Some Tiddle features may also integrate with external tools in the future. If optional integrations are introduced, you are responsible for reviewing and authorizing those connections before using them.

11. Changes to the service

We may update, improve, suspend, or discontinue parts of Tiddle over time. We may also change how features work as we improve security, privacy, reliability, usability, pricing, or product direction.

We will try to communicate material changes clearly, especially when they affect pricing, data handling, or important product behavior.

12. Disclaimer of warranties

Tiddle is provided on an "as is" and "as available" basis. To the fullest extent allowed by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and reliability.

We do our best to build a useful, secure, and reliable product, but we cannot promise that Tiddle will be uninterrupted, error-free, perfectly accurate, or suitable for every business situation.

13. Limitation of liability

To the fullest extent allowed by law, Tiddle and its team are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business, lost data, reputational harm, or business interruption.

You are responsible for reviewing Tiddle's recommendations and generated outputs and deciding how to use them in your business.

14. Termination

You may stop using Tiddle at any time. We may suspend or terminate access if you violate these Terms, create risk for Tiddle or others, misuse the service, fail to pay applicable fees, or use the service in an unlawful or harmful way.

15. Changes to these Terms

We may update these Terms as Tiddle evolves. When we make material changes, we will update the date above and may provide additional notice where appropriate.

Continuing to use Tiddle after updated Terms are posted means you accept the updated Terms.

16. Contact us

Questions about these Terms? Email hello@tiddle.com.